Privacy policy
Last updated: May 29, 2026
Custom Logo Sign operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, place an order, communicate with us, or use our services.
By using or accessing our website or services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and protected.
Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Contact details, including your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including products viewed, quoted, customized, purchased, returned, exchanged, or cancelled.
Payment-related information, including payment confirmation and transaction details. Payment card details are processed securely through our payment providers and are not stored directly by us.
Communication information, including messages, quote requests, design/mockup requests, support inquiries, and order-related communication.
Device and usage information, including browser type, IP address, device information, cookies, and website interaction data.
How We Collect Personal Information
We may collect personal information:
Directly from you when you submit a quote form, contact form, order form, checkout form, or customer support request.
Automatically when you browse or use our website, including through cookies and similar technologies.
From service providers that help us operate our website, process payments, fulfill orders, provide customer support, manage shipping, or improve our services.
How We Use Your Personal Information
We use your personal information to:
Provide, tailor, and improve our services.
Process quote requests, mockup/design requests, orders, payments, shipping, returns, and customer support inquiries.
Communicate with you about your quote, design/mockup, order status, production updates, shipping, delivery, and support.
Send marketing or promotional messages where permitted by law and where you have provided consent where required.
Improve our website, customer experience, products, and services.
Prevent fraud, protect our website, and maintain security.
Comply with legal obligations, respond to valid legal requests, and enforce our policies.
SMS/Text Message Communication
If you provide your phone number and consent to receive SMS messages, we may send text messages related to your quote request, mockup/design, pricing, order confirmation, production updates, shipping, delivery, and customer support.
Message frequency may vary or may be up to the frequency disclosed at the point of consent. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.
SMS consent is not a condition of purchase.
No Sale, Rent, or Sharing of Personal Information
We do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes.
We do not sell, rent, or share SMS opt-in information, phone numbers, or text message consent data with third parties or affiliates for marketing purposes.
Any personal information shared with service providers is used only as necessary to operate our website, process payments, fulfill orders, provide customer support, arrange shipping, improve our services, or comply with legal obligations.
How We Disclose Personal Information
We may disclose personal information only when necessary and for legitimate business purposes, including:
With Shopify, payment processors, shipping providers, fulfillment partners, customer support tools, analytics providers, cloud storage providers, and other service providers that help us operate our business.
When required by law, legal process, court order, government request, or to protect our rights, users, business, or services.
In connection with a business transaction such as a merger, acquisition, restructuring, or sale of business assets, where permitted by applicable law.
We require service providers to handle personal information responsibly and use it only for the services they provide to us.
Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to help provide, secure, and improve the services used to operate our store.
Information submitted through our website may be processed by Shopify and other service providers as necessary to operate the website, process transactions, and provide services to customers.
You can learn more about Shopify’s privacy practices by visiting Shopify’s Privacy Policy.
Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the website, remember preferences, analyze website performance, improve user experience, and support advertising or marketing activities where permitted by law.
You may manage cookie preferences through your browser settings or other available website tools.
Third-Party Websites and Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. You should review their privacy policies before providing personal information.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can review and delete the information where required.
Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements or policies.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Request a copy of your personal information.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
To exercise your rights, contact us at the email address listed below.
Communication Preferences
You may opt out of promotional emails by using the unsubscribe link included in our emails.
You may opt out of SMS messages at any time by replying STOP.
Even if you opt out of promotional communications, we may still send non-promotional messages related to your orders, account, transactions, or customer service requests.
International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live. Where required, we rely on appropriate safeguards or recognized transfer mechanisms to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, legal requirements, or services.
When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at: